Today in our paintball blog we will discuss warranties and online paintball stores. Many people like to compare retail to online and discuss whether one is better than the other. For those of you that are unsure here is a brief explanation. The basic argument is that if you shop retail and buy your paintball guns at the local paintball store you can get service if the paintball gun does not work. If you buy your paintball marker at an online paintball store, you are stuck dealing with the manufacturer for warranty.
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There is absolutely no difference between buying your paintball gun at any of the big retail stores like Walmart, Joes Sports, Target, Sports Authority, Canadian Tire or any other large retailer. They will just charge more money than what you can buy your paintball gun for online(in most cases). At Red Dot Paintball, you will be guided to resolve your problem with the manufacturer. When a problem arises, we always point the consumer back to the manufacturer. We are selling paintball equipment nationwide and around the world. The consumer is always best to check with the manufacturer if the marker is not working because they can often guide you over the phone, point you to relevant manuals on their websites or give you a return authorization number for repair.
Tippmann's answers the phone quickly, gives you no hassle repairs and offers 24 hour turnaround on their repairs. They just began their 2 year warranty program this year.
We have used Tippmann's warranty for replacing some e-grips and the process was simple and fast. We called in, received the support we needed, sent in our old part and received a new one quickly. On the other hand, we have had some less than perfect service from an unnamed manufacturer. We are looking forward to hearing about your experiences with warranty work as well.
In addition to warranty work, you should be using your manufacturer for other questions you may have. Like where to find the manual online. Be sure to check with them for other questions like the proper use of paintball air tanks (high pressure air or low pressure air)? Is your paintball gun/marker recommended to run on CO2? What kind of lubricant should you use? By following the manufacturers recommendations, you should be able to avoid having warranty work done in the first place.
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Monday, June 9, 2008
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1 comment:
Having a warranty is good thing cause mishapes do happen. Had a friend blow his adjustable regulator off when we just standing around"bam" sound like a gun shot. No warranty no fix for him. I got my marker used but made myself very familar with it. If i cant fix now one can, is how I fill anyhow. If you take care of them they'll always work. I dont just use it and throw in the closet, I clean it and re oil it after every use. I need my stuff to work when i go out.
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